The rules of your dumpster rental, written in plain language. Please read them before you book, and call us with any questions.
These terms and conditions govern every dumpster rental arranged with Dumpster Rental NY by phone. When you book a dumpster with us, you agree to these terms. If anything in these terms is unclear, ask us before you book by calling (833) 748-4153. We would rather answer a question in advance than sort out a misunderstanding on delivery day.
We provide roll off dumpster rental across New York State. Our service covers delivery of an empty dumpster to your chosen placement spot, a rental period for you to load it, and pickup and disposal of the loaded container. The specific size, delivery date, placement location, and rental period for your booking are confirmed on the phone when you book.
All bookings are made by phone. When you book, you confirm the delivery address, the placement spot, the dumpster size, and the delivery date. Please make sure the information you give us is accurate, including the town or city, the street address, and any access details such as a narrow street, a steep driveway, low wires, or low branches.
On delivery day, the driver needs about 60 feet of clear space to drop the container and roughly 23 to 25 feet of vertical clearance. Please clear the placement spot of vehicles, equipment, and anything hanging overhead before the truck arrives. If the driver cannot safely reach or place the dumpster because the spot is blocked or unsafe, the delivery may be delayed or rescheduled, and we will contact you to arrange a new time.
Delivery dates are scheduled in good faith and we work hard to keep them. Weather, road conditions, traffic, and other circumstances outside our control can occasionally delay a delivery. If a delay affects your booking, we will let you know as soon as we can and arrange the earliest practical alternative.
The standard rental period is 7 days, starting on the day the dumpster is delivered. Longer rental periods are available and can be arranged when you book or during your rental by calling (833) 748-4153.
If you finish early, call us and we will arrange an early pickup. If your project runs long, call us before your rental period ends so we can extend the rental. Do not assume a dumpster can stay in place past the agreed rental period without an extension, as the container may be scheduled for another customer.
You choose where the dumpster goes, and you are responsible for making sure the placement spot is suitable. That means a surface that can support a loaded dumpster and truck, clear access for the delivery vehicle, and enough space for the driver to place and later remove the container safely.
Dumpsters are heavy, and a loaded dumpster can mark, crack, or damage driveways, pavers, lawns, asphalt, and other surfaces, especially in hot weather or on older or softer surfaces. Placing boards or plywood under the container can help spread the weight. We are not liable for damage to the surface under or around the dumpster, including driveways, sidewalks, lawns, septic systems, or underground utilities, where the placement spot was chosen by you. If you are unsure whether your surface is suitable, discuss it with us when you book.
You are also responsible for making sure the dumpster does not block a neighbor's driveway, a fire hydrant, a sidewalk, or a public right of way unless you have the permission or permit required to do so. If your project involves digging near the placement area, call 811 before you dig, as required by New York law.
Most household and construction debris is allowed, including furniture, mattresses, carpet, drywall, wood, siding, roofing shingles, concrete, brick, dirt, and yard waste. The following items are not allowed in our dumpsters, under New York law or for safe transport:
If you are unsure whether an item is allowed, call us before you load it. A load found to contain prohibited items may be refused for pickup, or the prohibited items may need to be removed before pickup can take place. You are responsible for any prohibited items loaded into the dumpster, including their proper removal and disposal.
Load the dumpster evenly and keep the contents level with the top edge of the container. Do not load above the rim, and do not stack material so that it extends above the sides. An overloaded dumpster cannot be transported safely or legally, and the driver may refuse pickup until the load is levelled.
Heavy debris needs special care. Concrete, brick, block, dirt, and roofing shingles weigh far more than household junk, and a large dumpster full of heavy material can exceed the legal weight limit for the road. That is why we steer heavy debris into smaller containers. Follow the size guidance we give you when you book, and do not mix heavy debris into a large container beyond the amount discussed. If a load is too heavy to haul, it may need to be lightened before pickup.
Do not move, tip, or attempt to relocate the dumpster yourself. Only our drivers and authorized personnel may move the container.
A dumpster placed entirely on private property, such as your own driveway or yard, generally needs no permit anywhere in New York State. A dumpster placed on a public street, in a parking lane, or on a sidewalk usually needs a permit from the city, town, or village.
Permit rules vary by municipality. In New York City, street container permits are issued by the Department of Transportation (NYC DOT), not the Department of Sanitation. Upstate cities run their own programs with their own requirements and lead times. When you book a street placement, we will explain what we know about your municipality's process, but the final responsibility for confirming and obtaining any required permit rests with you unless we have agreed otherwise on the phone. If a permit is required and has not been obtained, delivery may be delayed or the dumpster may need to be placed on private property instead.
If your plans change, call us as soon as you can. We will do our best to reschedule your delivery to a new date that works for you. If you need to cancel a booking entirely, call (833) 748-4153 and we will confirm the cancellation with you. The sooner you call, the easier it is for us to adjust the schedule, so please do not wait until delivery day if you already know your plans have changed.
If a delivery cannot be completed because the placement spot is blocked, the address was incorrect, or access was not available, we will contact you to arrange another attempt. Repeated failed delivery attempts may affect your booking, so please make sure the spot is ready on delivery day.
When your dumpster is full or your rental period is ending, call us to schedule pickup. Please make sure the area around the dumpster is clear on pickup day, that no vehicles are blocking access, and that the load is level with the top edge. If the driver cannot safely reach the container or the load is overloaded or contains prohibited items, pickup may be delayed until the problem is resolved.
Once we pick up the dumpster, its contents become our responsibility for transport and disposal. Please do not place anything in the dumpster after pickup has been scheduled for that day, as the driver may arrive at any time during the scheduled window.
Our liability for any claim arising from a rental is limited to the rental service itself. We are not liable for indirect, incidental, or consequential losses, including project delays, lost work time, or additional project expenses, whether or not we were told such losses might occur. We are not liable for damage to surfaces under or around the dumpster, for items placed in the dumpster by mistake, or for delays caused by weather, road conditions, traffic, permit issues, or other circumstances outside our control.
You are responsible for the dumpster while it is on your property, including any damage caused by misuse, overloading, fire, or prohibited items, and for any items you place in it. Nothing in these terms limits liability where the law does not allow it to be limited.
These terms are governed by the laws of the State of New York. If any part of these terms is found to be unenforceable, the rest of the terms remain in full effect. We may update these terms from time to time, and the version in effect at the time of your booking applies to that booking. The current version is always available on this page.
If you have any questions about these terms, call us at (833) 748-4153 before you book. We are happy to explain any part of them in plain language.
Questions about your rental? Call (833) 748-4153. We will walk through the terms, the sizing, and the permit rules for your town before you book.
